Lightstock Team
Articles
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How can I contact customer support?
You can reach out to us in a few different ways. Please do, we’d love to hear from you. Email: info@lightstock.com Or, you can message us directly through the website by clicking the circle at the ...
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What if I’m Tax-Exempt? Do I still have to pay tax?
Absolutely not! Just send your tax-exempt form to taxexempt@lightstock.com and we’ll document it on your account so you won’t have to worry about it for future purchases. If you need media right aw...
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Can I print my receipt?
Of course! Select Account Settings from the drop-down at the top of the page. From there, find a tab for your purchase history where you will see all of your previous orders. You can click the blue...
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How do I view my past Downloads?
Select ‘My Purchased Licenses’ from the drop-down at the top of the page or from the sidebar at the right. From there you will be able to view your downloads to re-download if eligible.
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How do I update my personal info?
Select Account Settings from the dropdown links at the top right of the page. From there you can update personal info like your email address, password, saved card on file, etc. Can I change my use...
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Fonts
For slides that include Photoshop files, users may want to know the fonts used on a design. If the contributor provided the names of the fonts used, this can be found under the Required Resources s...
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Videos from the same shoot
Looking for more videos from the same shoot? If you find a video you like and want to see if you can find any similar videos, you can scroll to the bottom of the page where you found the video and ...
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How to search for videos
Hover over "Videos" in the navigation menu to see a list of pre-populated list of our most commonly searched terms: Looking for something not shown there? No problem, you can search across all pr...
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What sizes are your videos
Quickly see what sizes of photos are available as shown below: Download any size video that you need, all downloads are four credits. Once you click the Download button, you will have the opti...
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Photos from same shoot
Looking for more photos from the same photo shoot? If you find a photo you like and want to see if you can find any similar photos, you can scroll to the bottom of the page where you found the phot...