Customer FAQs
Downloading
- Where Did My Download Go?
- What sizes do you offer for video?
- Can I download the same product more than once?
- Do I have to have a membership if I want to download a product?
- Can I re-download my subscription products from previous years?
- What licensing do I get with my download?
Collections
Boards
Purchasing
- Can I pause my Subscription?
- How much does a photo cost?
- How Much Does A Stock Video Cost
- When will my account renew?
- Can I cancel my Membership at any time?
- How do I know how many Credits I have left?
Licensing and Image Use
- How to purchase an Extended License?
- What can I do with Lightstock products?
- Can I sell products I download or templates with your media included?
- Why would I need to purchase an extended license?
- Do your photos and videos have model releases?
- What does ‘Editorial’ mean?
Troubleshooting
About Us
- A special note about using Stock ...
- I saw a reference to Poverty Porn. What does that mean?
- What if I’m Tax-Exempt? Do I still have to pay tax?
- Is your library growing?
- What’s the Apostles’ Creed and why do you ask your Contributors to affirm their belief in it?
- Can I contribute content to Lightstock?