Lightstock Team
Articles
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What happened to my products? I had items that were live on the site that seem to have disappeared.
We’ve completely removed “ready-made” product types from our library, and we’ve recategorized Vectors across the new Design Elements category. In the process, we removed certain products that didn’...
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Do I have to use the template you guys provide for my design element product?
We prefer that you use the preview templates we provide—doing so will significantly reduce the chances that we will reject your upload during the curation process. Read more about Design Elements h...
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What’s the difference between Objects and Backgrounds?
Objects and Backgrounds are both Sub-Types in the Design Elements category. Objects: Elements with irregular borders and transparent areas. They can be vector files or raster/bitmap files with tra...
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What are best practices for Design Elements?
Here's a list of what we recommend for best practices for Design Elements: Maximize preview real estate by uploading a 16:9 preview, even if your Design Element isn’t designed on a 16:9 canvas. I...
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What are Design Elements?
Stock Photos and Videos are Lightstock's core offering, but creators need more than just JPGs and MPGs—so we've created this new Design Elements category to house things like vector files, Photosho...
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What do I need to upload for Design Elements?
A zipped file of the asset(s) (PNG, EPS or PSD), and at least one preview file. If you are uploading 3 or more similar Design Elements, please zip them all up together and offer them as a pack. Rea...
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When does the Design Elements category get added?
Our target date is currently Wednesday, June 23. To see the full list of product specs for Design Elements, click here: https://www.lightstock.com/partners/help#product-specs-design-elements
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What sizes do you offer for video?
We offer 4 standard sizes for your convenience. The cost does not change for each video size. Unsure what size you need? Email us at info@lightstock.com HD 1080P - 1920 x 1080 HD 720P - 1280 x 720 ...
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Can I download the same product more than once?
Re-downloading content is possible, but will depend on the state your account was in at the time of purchase. You can find what content you are eligible to download again under the My Purchased Lic...
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Can I pause my Subscription?
Because we have moved to an unlimited membership model, we have ended all subscriptions and they can no longer be paused. You can continue to have access to existing credits on your account until N...